Features
The EHR for lactation consultants, in the order your day runs.
Scheduling, home visits, charting, billing and the family’s portal, in one place: everything it does, from the booking to the paid invoice, for IBCLCs and doulas who see families at home.
A family’s booking page, in the practice’s own color. Sample practice; times shown are the ones that fit the drive.
Before the visit
Scheduling that knows you drive to every family.
Families book themselves, fill in their forms and get their reminders. You arrive knowing the baby’s name and the reason for the visit.
Home visits that plan the drive
Open times account for the drive between houses, your service area and when you want to be home. Travel fees are worked out from the distance and added to the visit.
A booking page in your name
From your own page, or a widget on your website. It wears your practice’s color, and Google Calendar sync keeps your own appointments unbookable.
Intake and consent, signed before you arrive
Forms go out with the booking and nudge the family until they’re done. Build your own, with questions that appear only when an earlier answer calls for them.
Reminders, and a waitlist
Email reminders go out on their own; texts go through your own Spruce account. When a time opens, it’s offered to the families waiting for one.
Coverage checked before the visit
On Plus and Pro, check a family’s insurance before you drive out, so a denial isn’t the first you hear of it.
Keep your eyes on the feed while you chart.
The scribe drafts the note
Record the visit, and the SOAP note is drafted by the time you’re back in the car, with the assessments it heard filled in. You read it, change anything, and sign; nothing saves without you.
The scribe is opt-in. A practice that would rather not see AI at all can hide it from the practice settings.
Mother and baby, one dyad
Two linked records and one shared visit, so the visit is charted once for both.
Assessments that score themselves
LATCH, Hazelbaker, TABBY/BTAT and EPDS add up as you chart, and IBFAT is built in. Change any score.
Weighted feeds and growth
Before and after weights give the transfer; baby’s weights plot on WHO growth charts.
Home visits out of range
No signal? A chart you have open keeps saving and syncs when you’re back in range, and today’s and tomorrow’s visits stay on your device. Opening another chart and signing need a connection.
Captions for every family
Big live captions free on every plan; captions in two languages, twelve in all, for $10 a translated visit. They don’t replace a qualified medical interpreter.
Photos, phrases and video visits
Oral and latch photos in the record, short codes that expand into your sentences, and video follow-ups that are never recorded.
After the visit
What happens after you sign.
The pediatrician gets the report, the family gets a plan they can read, and nothing waits for the weekend.
The pediatrician gets the report
Fax the visit report from the chart, with a cover sheet and confidentiality notice. Included in Pro, or a small add-on; already have your own fax service? Connect it free.
Care plans families can read
Write the plan once; it goes to the family’s portal, and a copy can go to the referring provider.
A portal for every family
Their visits, forms, plans and secure messages with you, in your practice’s name and easy to read on a phone.
Follow-ups that don’t slip
Due check-ins are listed for you, and families can book the next visit from a link.
A day that closes
Visits still to chart and notes still to sign sit in one list, so the day ends with it empty.
Every message in one inbox
On Plus and Pro, family messages arrive in one Communications inbox beside the chart.
Getting paid
Getting paid for the visit you just signed
Card payments, superbills and insurance claims sit beside the chart, and the bill is built from the note.
Superbills in one click
Codes from the note, ready for the family to send to their insurer. Plus and Pro.
Card payments
Take a card for the visit, and keep one on file for the next.
Insurance claims
Submit insurance claims through your clearinghouse and follow each one through to the remittance. Plus and Pro.
A biller inside LactaRoute
Bring your own biller, or find one, and give them a seat that costs nothing on any plan.
Mileage, packages and payroll
Home-visit miles logged from the day’s route; visit packages and pump rentals; on Pro, pay your team with commissions worked out.
Running the practice
For a practice of one,
or a team.
Bring your clients with you, add people as you grow, and keep your credentials current.
A team, with roles
Several providers on one schedule with round-robin booking, a team hub for chat and announcements, and permissions for each person. Pro.
Mentees and co-signing
Mentees chart under supervision, their notes wait in a co-sign queue, and mentorship hours count themselves.
CERPs and recertification
Credits by category, certification and license dates, tracked toward your next IBCLC recertification. Plus and Pro.
Doulas, too
Doula providers get their own on-call schedule and visit notes in the same practice.
Bring your clients with you
Direct imports from IntakeQ and Practice Better, and a spreadsheet import for exports from most other systems.
Your records, yours to take
The owner can export the whole practice as one download whenever they ask for it.
Compliance you can show
A compliance dashboard, consent records and a log of every look at a record. How LactaRoute keeps records safe · Read the BAA
Your practice, in your color
Pick a color or bring your exact hex, and every page a family sees wears it.
Try all of it on your next visit.
14 days of everything in Pro, with no card. Then Free, or the plan that fits. See LactaRoute pricing
Start free trial